If the room is not cleaned to hotel standards, inspectors communicate to the Housekeeping Department that the room shall be cleaned again. Guests who participate in face to face communication experience a range of communication techniques both verbal and non-verbal. b) Semi-automated System: Under this very system, room maids and inspectors might use either a phone machine situated at the center of each corridor, or pagers and beepers to communicate the recent room status. Post to cleaning certain category of rooms, and/or all rooms, room maids inform the Housekeeping Department, and then inspectors would inspect all rooms, at the same time, inform the department about the recent statuses. Medical Front Office workers are a vital part of today's medical offices as they influence the first impression of the medical office. The Housekeeping Department shall first clean rooms for expected arrivals first, then stayover rooms and eventually vacant rooms. - Housekeeping attendant slow when cleaning the room - Lack of communication between two department - Front office department check in guest to the wrong room - Front office did not inform that guest having late check out - Did not have meeting before start shift - Housekeeping department lack of people cleaning the room during peak season Front Office… Simply put, front office staff are the people who directly generate revenue for the company. ��ࡱ� > �� A C ���� @ �������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������� c� �� �' bjbjZWZW .2 8=`\8=`\� �� �� �� � � � ���� " " " " 6 " o% � R R R R R - - - �$ �$ �$ �$ �$ �$ �$ $ C' � �) � % - - - - - % R R � )% - R R �$ - �$ � v# h �$ R ���� �� ���� = �# �$ ?% 0 o% �# � �* M " �* �$ �* �$ ( - - - - - - - % % o � - - - o% - - - - ���� ���� ���� ���� ���� ���� ���� ���� ���� ���� ���� ���� ���� ���� ���� ���� ���� �* - - - - - - - - - � > � : FRONT OFFICE DEPARTMENT � HOUSEKEEPING DEPARTMENT : RELATIONSHIP I- HOUSEKEEPING DEPARTMENT: The Housekeeping Department is one of the busiest sections in the hotel as far as the variety of functions performed, and number of staff working. To illustrate, let�s consider the guest room cleaning process along with the different operating modes under which a hotel might operate: Manual System: Under this very system, due to the fact that room maids shall first clean rooms for new arrival, then stayover rooms and at last vacant rooms, these very cleaning personnel have two ways to do it: Post to cleaning each room, go to the Housekeeping Department, inform them about the status and then come back to clean the next room. This proved to be efficient as to minimize labor cost and the time that a guest spends on the lobby waiting to be escorted to his/her room. - Both front office and housekeeping department should have cross exposure where exchanging people from this two department in order for the employees to understand more about their job and have better communication, - Have monthly meeting between two departments to discuss about guest complaints and ways to improve guest satisfaction, - Outing to boost relationship and create bonding, - Extra allowances and one day off for those who work night shift, - Have proper education and training for each department, شركة تنظيف بيارات بالرياض. The Housekeeping Department is headed by an Executive Housekeeper (sometimes referred to as Housekeeping Manager) The procedure of cleaning guest rooms by the housekeeping department can be summarized in the following way: Checkout clerk (or cashier) contacts the Housekeeping Department that a room became vacant and needs cleaning. Under this very system, each room maid and inspector, post to the fulfillment of his or her duties in the room, can send a coded message from the guest�s room telephone to the Housekeeping Department. Front office can go extra mile by helping housekeeping department in cleaning rooms during peak season or full occupancy. k � M m � � � � " B D H � L g � � � � � � � � � � � � � � � 9 h � � � ����������������������������������������������������� h>z1 6�>*OJ QJ ]�h|Sr OJ QJ h+G� OJ QJ h>z1 >*OJ QJ h>z1 5�6�OJ QJ \�]� h>z1 OJ QJ h>z1 5�OJ QJ \� h+G� h>z1 5�>*\�h>z1 5�\� h>z1 h>z1 5�CJ \� h>z1 5�CJ \�mHsH5 4 A B ^ Z � � � While budget hotels might use technology to take the place of front desk staff, who check guests in … This communication is vital because nobody would like to make a guest wait in the lobby because his/her room is not yet clean or due to the fact that the Housekeeping Department did not communicate on real time the status to the Front Office. Office administrators are usually responsible for the day-to-day activities that keep an office running smoothly and efficiently. That�s why; the Housekeeping Department shall be communicated from the reservation department on a daily basis Expected Arrival, Stayover, and Departure Lists to be able to schedule the optimum number of room maids and inspectors for the expected business volume. Motor hotels and motels have more similarities than differences in numbers of guest rooms, meeting rooms, and food and beverage facilities. ... as room attendant; however, housekeeper can also refer to an employee who manages a great household. When guests have a different first language to the hotel staff a non-verbal approach will help communication. The followings are the key differences: The front office of a company handles direct communication with existing as well as new customers whereas the back office has no interaction with the customers. Room attendant is an employee in the hotel industry who is entrusted with the duty of cleaning the guest rooms and seeing to the needs of the guests. The front office manager must first consider the attitudes of the front office staff. A hotel organogram is an organizational chart that illustrates the structure of a hotel and the role of each department or unit. @ B D E \ � � As this department is located around the foyer area of the hotel and is visible to the guests, patrons and visitors, they are collectively called “Front Office”. However this would decrease the number of rooms cleaned and inspected by room maids and inspectors, which would mean higher housekeeping labor costs. � � , - . 8) HOUSEKEEPING: Coordination with the front office is one of the most important features of housekeeping. It also provides assistance to guests during their stay, completes their accommodation, food and beverage, accounts and receives payment from guests. There are many departments in a hotel, for an example, housekeeping department, front office department, engineering department, accounting department, safety and security department and food and beverage department. The front office is not allowed to assign guestrooms until the rooms have been cleaned, inspected and released by the housekeeping department. As soon as the guest depart, the front office informs the housekeeping via telephone or computer and reports how many rooms have been vacated, so that housekeeping can take over and clean and repair any furniture as may be necessary. So in a finance company or investment bank, front office departments might consist of sales and trading, investment banking, wealth management, and private equity. The front office largely consists of client-facing roles. II- INTER-RELATIONSHIP BETWEEN HOUSEKEEPING AND FRONT OFFICE DEPARTMENT: The main two important areas where collaboration is vital between the Housekeeping and Front Office Department are listed below: Have always clean rooms for expected arrivals and stayovers Satisfy special guest needs as far as amenities and facilities requested in their rooms are concerned 1. Housekeeping room status can be described in the following communication terms: Available Clean, or Ready - … Role of Front office in Hotel Sales and Marketing. Key Difference: The Front Office Executive and the Receptionist have the same work to do.A front office executive is a person who works in a company’s front office, overseeing a variety of tasks or managing staff. The Front Office and the Housekeeping Department shall prepare at the same time, as frequent as needed by management, their room status reports, which lists, according to each department, the recent room status of each room in the hotel. (Source: travelvisabookings.com) A request for accommodation by the guest in a hotel for any particular period is called reservation. Reservationists are the employees responsible for accepting or rejecting the reservations made by the guests from different modes such as telephone, e-mail, fax, letters, etc Difference Between a Concierge and Front Desk Staff. Difference between Front Office and Back Office. The Front Office function of a Hotel is to act as the public face of the hotel, primarily by greeting hotel patrons and checking in guests. If the room is cleaned to hotel�s standards, the Housekeeping Department shall update the room status from On-Change to Clean and Available for Sale and communicate this to the Front Office Department. Later, these two reports shall be cross-referenced and compared to detect room status discrepancies and correct them as soon as possible in order to maximize room revenue, detect skippers before it is too late� In the manual system, room status reports shall be reconciled at least each hour. In this case, hotel shall still have a housekeeping department but to a minimum number of staff. Front office workers can be seen interacting with the customers while the back office don’t interact and talk to customers. ... both the food and beverage and housekeeping departments are commonly interfaced with the front-desk computer. Whilst most people are aware of the phrase ‘silver service’ in reality this style of service can be provided in different ways. What this chart looks like depends on the facility. CONTENTS 1. One major difference between a budget hotel and an upscale luxurious hotel is the amount of staff the hotel employs. Both individuals are required to oversee the activities of other employees while on the … * First let us understand the difference between Front of the house & Back of the house. � Co-ordination between Front office and Housekeeping department Co-ordination between front office and housekeeping department is very important. In the semi-automated system, reconciliation shall be at least once per shift (preferably at the beginning of each shift). Communication with Housekeeping − The front office staff needs to interact with the housekeeping department on the concerns such as − Readiness of vacated accommodation for selling. Floor supervisors ->Housekeeping desk attendant ->Front office OR phone code HK Report of any problems found when cleaning the room CONCLUSION Pre-arrival Expected arrivals and The front office has sales and marketing departments whereas the back office has the admin department, finance and accounting department, HR department, warehousing, etc. The front office thinks of ways and techniques in selling the items or services. What happen between Housekeeping and Front Office? Paper Code and Title: H04FO Front Office and Housekeeping Management Module Code and Title: H04FO18 Functions of Housekeeping Department and Inter Relationship with Other Departments Name of the content wrier: Dr. PL. True. Difference Between a Front Desk Manager & a Front Office Manager. The co-operation between housekeeping and front office should be very intimate or close. Guests tend to be both not at ease and dissatisfied seeing hotel personnel in their rooms using pagers and might think that something wrong happened in their rooms. افضل شركة خدمات منزلية بالسعودية شركة تنظيف بيارات بالرياض, Issue happen and occur between front office and housekeeping department, - Room always not available when guest check in, - Housekeeping attendant slow when cleaning the room, - Lack of communication between two department, - Front office department check in guest to the wrong room, - Front office did not inform that guest having late check out, - Did not have meeting before start shift, - Housekeeping department lack of people cleaning the room during peak season, - Have briefing for both department every time before start shift on information such as arriving guests, events that happen on that day and rooms that will be on sale, Have good communication between two departments by having the managers to discuss about each day operation especially the room status. 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