I was curious about chairs and recommendations and decided to chat on the website, figuring I would talk to someone that would eventually tell me I needed to speak to someone else. Amazing customer service. But this review isn't about Steelcase - it's about Crandall.What really impressed me about Crandall was their support. My chair won’t stay up! Before working on your chair, take it to an area where you can work on it. The chair itself is amazing. Great experience. Assembly was very easy, just following the instructions. So my chair when received admittedly didn't work correctly - it wouldn't go up and down. It arrived a few days earlier than estimated. LOL) Painless to assemble with NO tools, too. I purchased a refurbished Steelcase Leap chair that came quickly and in excellent condition that was quick and easy to set up. We originally purchased a number of chairs from Crandall back in 2015 for a new office space that we had. I am extremely impressed and pleased. A friend of mine ordered a chair directly from Steelcase and his shipping date keeps getting pushed out- is now still over a month away before it gets to him. Easy to order, fast service, great product for half the price of new. It arrived in 2 weeks and setup took a mere 10 min. It was in pretty much new condition aside from some scratches on the metal post by my feet (hardly noticeable anyway), as Crandalls fully cleans and reupholsters the chair. The shipping was fast and the chair was well protected. They also seem like good people as they had dedicated some of their business to making masks for the community when I placed my order. Great service and great prices! Great price for a steelcase chair and it arrived in good condition. P.S. The chair is wonderful. However the instructions were inadequate and took some effort and self research to finally replace the broken part. The chair seat should move slowly. 5.0 (19) "Great job" "Fast production" Contact Supplier. ), and they’re super comfortable! I recently ordered a leap V2 with some customization from Crandall. Since I have a Leap v2 at work, I wanted to find one that was resonable and like new. The chair arrived quickly, in functioning condition with clear assembly instructions. I bought a Steelcase chair from Crandall a few weeks back and all I can say is "wow." OUTSTANDING! Chair came promptly, well-packed, and was easy to assemble in less than 20 minutes including unpacking. If it sinks, you will need to adjust (loosen) the gas cylinder with the allen key. Looks and feels like a brand new chair. My chair has been great. Their website showcases their brand amazingly well and provides detailed information about what your getting. Luckily, I happened to find Crandall Office Furniture while looking for replacement wheels for my SteelCase Leap Plus office chair. The chair I received was in mint condition. The chairs do not have the pneumatic mechanism to adjust the height of the chair. Thanks, Crandall! Easy set up, mostly clear directions as well as video support. All that for a fraction of the price of a new chair. The chair was very easy to assemble thanks to the straight forward instructions included in the box, and the actual quality of the chair has been stellar. Herman Miller is a great chair but you have to be willing to spend another $300 - $500 too. I am very happy with my purchase. The box was nicely packed and well-protected. Same automatic raising and lowering, but at a reduced rate. Reassembly was quick and easy, thanks to the YouTube video. They were so helpful, helping me find a new part. It is still too early to determine durability. I confirmed that 2 pm would be fine.Today is Monday. The chair arrived within 2 days of ordering and it appears to be in excellent condition. Read : 1. Can't go wrong with Crandall! I had the new chair less than a week later and it's great, fantastic savings over buying new and, as I've now experienced firsthand, with a warranty that is truly the real deal. Remanufactured Leap v. 2 chairs, with a stunning array of fabric choices. Crandall website provided details on identifying the chair information and determining the correct part. My experience with Crandall Office Furniture was wonderful - beginning to end! Highly recommended! Bought a reman Leap 2 and it was pretty perfect. They were incredibly helpful during the purchasing process of my Steelcase Leap V2 and the chair arrived VERY fast. Love the price and final product. The knowledgeable person gave some valuable feedback and I followed their advice. We ended up ordering 2 of the same one. My wife is very happy with it. Save yourself $300 over a new one and buy this refurbished model from Crandall. So a second order was placed, which shipped out much faster. My chair shipped to me with an incorrect lever installed at the base. Also, I was impressed with the very fast shipping! Love my like new chair. Made in USA. Like many people, I found that my home office chair was inadequate for working at home during quarantine. Would definitely purchase from Crandall again. Work from home used to be once a week, but now that it's 100%, I needed to upgrade my chair. Numerous posts to let me know chair was on its way. Highly recommend. I had an issue with assembly but I contacted the office by phone and had the issue resolved that same day. Chair was practically brand new, and came relatively quickly. Great service! I bought some padded covers from Amazon to see if that helps. I had one like it years ago when I worked at Ford in Dearborn. They are so helpful. Packaging was done well and the instructions sheet is clear. Slide the plastic tube from the extendable cylinder, so that you can see the metal cylinder underneath. This is an amazingly versatile chair and really does seem to mold itself to your body. Loving the comfy chair and ergonomics. It arrived within a week of me placing the order and was very simple to assemble using the included instructions. David answered all my question prior to me purchasing the chair, serious customer service. Been a week since I got my Leap V2. I'll definitely do business with them again! Chair came within 3 days. They delivered ahead of their promised date- pretty impressive considering they were diverting company resources to make masks for the Covid-19 crisis. (I really hate boring colors, and I just won't buy black furniture at all.) Have purchased both a chair and desk from Crandall's. Recommended! I wasn't ready to spend $1K on a Steelcase Leap, and found Crandall Office Furniture in a reddit thread while I was researching refurbished options. David went beyond what I was expecting for customer service. Although it is refurbished it looks and performs like it brand new. It was only then that Dave said "well today might not be the best day, I have a lunch meeting and we have trucks coming in this afternoon". I received the chair promptly and in great condition. Wow, what a night and day difference! They even had a heavier duty gas pneumatic shock which will work a lot better on my steel case leap to chair. Thank you! Quick delivery. Note: Once the seat is separated from the bottom, place it in any other safe place. Minor assembly had great instructions. The cylinders arrived quickly and work perfectly. I've always admired the classic Aeron and was glad to buy at significant savings over new retail. The gas cylinder set screw adjustment is our most common question here at Crandall Office Furniture. Much harder than I thought it they would be. The next step is to turn the chair clockwise or anti-clockwise to make the height adjustments as needed. The installation screws were a machine screw design unlike the type of screw design used for the original pads but they seemed to work. Already bragging and telling people about getting a chair here. The second one arrived with assembly instructions, so that bit of process must have been fixed in the intervening week or two between orders.Both chairs are refurbished, but arrived in excellent shape. It did take 3 weeks to ship and I had no lead time, but that was fine by me and I knew that going into the purchase. The chair was packed very well and is in great shape. Great shopping experience. How to Remove & Re-Install the Seat & Back Pads on Your Steelcase Leap Chair, Steelcase V1 Leap vs. V1 Leap Highback vs. V2 Leap, Herman Miller Aeron Aftermarket vs. OEM Arm Pads & How to Install, Steelcase Leap Plus vs. V2 Leap vs. Aeron Size C – Plus Size Office Chair Comparison, How to Remove & Replace Steelcase V1 & V2 Leap Lower Back Firmness Knob, Remanufactured Steelcase 482 Amia Office Chair, Remanufactured Steelcase 453 Criterion Office Chair, Remanufactured Steelcase 462 Leap V2 Office Chair. My Steelcase Leap v2 looks brand new. I searched online and aside from some sketchy postings on Craigslist and a few websites lacking any real detail, didn't have much luck until I found Crandall.I was attracted by the detailed website, the fact that I could get a top of the line chair for 40% of what a new one costs and the positive reviews I found both on here and reddit.I placed my order on 12/8 and it was here with free shipping on 12/14. Make sure to watch the video for assembly to assist. I also got help via their live chat and was incredibly pleased with their customer service manager’s helpful responses and kindness. They have an excellent attention to detail and provide truly remarkable products. I received a gas cylinder for a Steelcase Leap chair but was not able to compress the cylinder once it was installed on the chair. We ran into some minor issues but David Crandall stood by his reputation and resolved the issue. So I'm glad about that. Came the same day my company told me I’d be permanently working from home, so it’s going to get lots of use. Most importantly, they understand that not all bodies are same so if for whatever reason you do not like the chair there is a 30 day return policy with free shipping so you got nothing to loose!My chair did have a slight issue with the right arm and I sent and email and they quickly sent out what I needed to make it perfect, I was truly amazed with their customer service. Remanufactured chair looks and feels new!!! The red looks really nice. Highly recommended. Super high quality, priced better than used, really fast shipping, exceptional customer service. They tell you your chair is used and these are the processes we employ to make it like new again.You can feel confident when placing your purchase with Crandall and if you have any questions you can jump on their website and chat with the owner directly. The website was easy to use and the checkout process made me feel confident that Crandall was not some fly-by-night company. They answered my questions over both chat and email in a timely manner. It was here quicker than I expected. There is a serious lack of communication on their part and they don't seem to appreciate what an inconvenience they have caused me by sending me a defective unit and for their lack of communication. Every review here has pretty much stated why this is a great chair and company to buy from, but here are my thoughts. The set screw is significantly too loose – the cylinder is not being activated. Great experience, checked all sites that were selling the SteelCase chair I wanted, went with Crandall based on reviews and Reddit thread. Once you've sat in the best, nothing else will do.. My home office, thanks to this chair, now far outweighs my traditional office set-up and I plan on taking this chair with me to the office when things return to normal. Shipping was quick. Due to COVID-19, I found myself working from home every day and my $150 big box chair was not providing the support I needed. I researched so many places to get my Leap V2 and Crandall Office Furniture beat any competitors out there. I Called to get a pneumatic part for my steel case chair I bought from someone else. You may need to add or remove the length of the pipe to adjust the height. All assembly instructions and videos are very helpful.Chair condition is great for a “refurbished” product. If you see a considerable difference in the height of your chair, it’s time to measure the height. There is a longer than normal turn around because of COVID, but that’s as expected.Y’all...I graduated from a dilapidated Office Max chair to this magical butt-cradle, and it’s like sitting on a GD cloud.It was an investment piece and we’re only on week 2, so I can’t speak to longevity or warranty, but if you need a new chair because you’re “old” and sore like me, this is a great option.Everything is adjustable on this puppy. These fit me perfectly. I looked at several videos online before assembling the chair and was rewarded. To add to that, I live very close to High Point, NC (Furniture capital of the world) and have access to numerous wholesale market showrooms and manufacturers, including Steelcase but your prices, fast turn around along with free shipping made the decision to purchase from you an easy one.Today in one of our weekly meetings, I shared your website and my excellent customer service experience with our IT staff (get ready for a number of additional orders for your remanufactured chairs). Completely satisfied. I did a lot of researching prior to purchasing from Crandall. Short people do not need more pressure while tall users will require more pressure. Go with Crandall and you will not be disappointed! I only bought some chair parts this time. The incredible website videos explained and demonstrated the process. Ordering was simple, and when I decided I needed to modify my order I was able to chat with the boss himself. As the chair is only about 15 years old it is most likely that it is fitted with a pneumatic gas lift. The chair is in great condition, I would not have known it wasn't brand new. I love the option colors and the build quality of this chair. Kim was also a great person to work with. I wanted to invest in a nicer office chair since starting to work from home, and decided to order one through their website. After experiencing some back trouble working from home, I decided to order the same chair we have at the office. For instance, when the seat is too low, it will make your legs uncomfortable. Ordered and within 2 weeks, I was sitting in my remanufactured chair. I purchased a desk / chair combo. Chair came in great shape. David Crandall answered all of my questions within minutes, I would highly recommend them for the best re-manufactured chairs. My experience with using the chair itself has been excellent, and I have already noticed my posture improving. When I got my chair apart, it was clear that would be too big. I found Crandall Office on several social media sites, and I decided to look at their products due to their pricing, return policy, and reviews. He was very open and honest about their process. I did not purchase any upgrades. Purchased the re-manufactured Steelcase Gesture chair with the standard 65mm casters. While on that same phone call, the Crandall representative walked me through the process of what would take place on their end and about when I could expect the chair and all of it matched up with their well documented and transparent process on their website (all of which was completed a couple days faster than the laid out timeline).The chair is great. There are some minor scratches on the body but overall the chair looks new. They helped me find the parts I needed to fix my expensive desk chair. The chair still shipped on time and was in pristine condition. It was shipped quickly and looks brand new. Forget about Craigslist junk, go straight to them. Would highly recommend. Assembly was easy using company's Youtube instructions.Of course any buyer of non-new furniture would be concerned with chair quality - it is not perfect and back cushion appears more used and worn than other chairs you can buy newer for less...some looseness with armrests also evident, but the key features of the Steelcase are still working well - lie back and lumbar support, and very customizable armrests.Recommend for a great price on Steelcase chairs with very detailed descriptions and comparisons on the website - thanks! A+ experience, got a V2 Leap Chair. So far, about 7 days, my Leap V2 chair, seems more and more comfortable @ day. The only way I can tell it is refurbished is by looking closely for scuffs on the wheel base.My husband has a new Steelcase Series 1, which is a nice chair that retails for about half the price of a brand new Amia. If I ever need another office chair Crandall will be my first choice. It included easy-to-follow reassembly instructions, and links to online videos where they reassembled the chair. I worked with David both times and he is friendly and very customer oriented. Friendly and professional. US $45.00-$99.00 / Piece. I regained full movement of my previously stiff back and my neck is getting there. Exceptional experience, beyond expectations. From this experience I'm confident they care about customer service and I'll be taken care of if I have any issues within the next 12 years.The chair is pretty good for a remanufactured chair. All for $10 of parts. Wow! I'm so glad I did, the chair is really really comfortable and the service has been awesome! This is because they take very good care of the chairs by inspecting and steaming before they send out the product. I would recommend this company to anyone without hesitation. Ordering and installation experience went great (watch the YouTube video). Highly recommended!! . The quality of the product is good but no perfect. He was able to solve all my doubts and answered all questions regarding the chair I was looking for. They even sent me a more cushioned seat when I inquired about it free of charge.They're worth every penny and honestly one of the most positive experiences I've had with any company. I purchased a standard steelcase leap v2 and shipped much nwithin prettya week of ordering. Minor issue with arm rest pads, but Mike is taking care of that as well. mid back leather green office chair screw height adjustment. Adjusting the seat angle is also vital to the ergonomics of your workstation, therefore, it's a good idea to learn how. I didn’t want to spend $1,000 for a chair and saw Crandall. I wasn't sure my back and hips were going to support another month of work from home without a good chair. Would definitely recommend! But the chair that arrived was thoroughly cleaned and re-upholstered, with attention to detail. I absolutely would recommend Crandall Office Furniture to anyone who wishes to purchase a high-quality office chair but not pay full price. very satisfied and will return to the Crandall Office Furniture site when I need another. Great chair -- great experience. I had previously used an Ikea Marcus, but because adjustability was limited, I found myself having to maintain my own posture while working. WELL DONE! The chairs arrived quickly, they were easy to put together (with paper instructions and a video! I purchased a used Steelcase office chair from Crandall. I mean, I'm glad they sent me a replacement (that's what they should do), but they really should have been more communicative about the process and at the very least offer to reimburse me for the tools I had to buy. Click Here to learn about how to fix your office chair that won’t stay up! 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